Speak to decision makers, not call centers

Direct answer: who you work with

Serhey Davidson is an independent commercial insurance brokerage in New York. Lacey Riger is the Director. She works directly with clients on quotes, projects, and day-to-day commercial work. You are not handed off to a large corporate call center, and you are not passed to junior staff after the sale.

If you are a contractor or property manager who just got bounced to a rotating service desk somewhere else, here is how we work instead.

We have been an independent New York shop since 1947, now in the third generation. More of that story lives on About.

In short

Lacey Riger, Director, works directly with clients. Front-office quotes and projects go to her, not a corporate call center and not a junior handoff after the sale.
Hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time. When you call, you talk to a human. We try to pick up every time. Missed calls during hours get a same-day return. Calls after 5:00 p.m. ET get a return the next business day. New commercial clients usually start by emailing team@serheydavidson.com with declarations pages and a short note on the risk.
We focus on NYC commercial accounts: contractors, general contractors, property managers, and building owners. Standard certificate requests are part of ongoing service when the endorsements already match. Complex endorsement or new-market work is a different path than a standard reissue, so ask for current timing. Coverage depth: general liability and the contractor guide.

Who we serve

We work with NYC commercial accounts. That usually means Labor Law exposure, managing-agent certificate friction, and building programs that need vendors moving.

Contractors and general contractors. You need markets that understand Labor Law 240/241 and Action Over language, and a broker who will own the next certificate when a GC or owner rejects the last one. See the contractor guide and commercial general liability.
Property managers and managing agents. You get a named commercial contact for building programs and vendor certificates, not a ticket queue that resets when the account team rotates.
Building owners. That includes brownstones, co-ops, condos, and mixed-use portfolios. See building owners insurance in NYC and the board presidents comparison.
Partner producers. Personal-lines brokers who need a commercial home for a referred risk can place commercial with Serhey and keep the client relationship. Commercial servicing stays on our model.

If what you mainly need is personal-lines household coverage, a call-center desk, or same-day turnaround on complex endorsement work that is not a standard reissue, we are probably the wrong shop.

How a new client starts

Email team@serheydavidson.com with declarations, a current certificate if you have one, and one paragraph of context. That context can be contractor operations, a building program, a rejected COI, a renewal, or a new entity. Lacey gathers the information and discusses it with you so we understand everything. Then she works with her team and goes to market.

Contractors / GCs: Attach current declarations, the latest accepted or rejected COI, the legal entity name, a short operations summary (trades, height work, subcontracting mix), and any contract insurance exhibit or rejection notes.

Buildings / property managers: Attach current master or program declarations if you have them, the stuck vendor COI or endorsement wording, the legal entity or managing-agent naming, and a one-line building or project description.

What to send in the first email

✓Declarations pages (current policy)
✓Current certificate of insurance, if any
✓Legal entity name as it should appear on certificates and applications
✓Operations or building summary in a few sentences
✓Rejection notes, contract insurance exhibits, or Additional Insured wording requests, if those are the problem

Declarations plus context are enough to start. Email team@serheydavidson.com.

Who you talk to (and how to reach us)

Front office (quotes, projects, and related day-to-day asks): Lacey Riger, Director. Front-office commercial work goes to her.

Hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time.

Phone: When you call, you talk to a human. We try to pick up every time. There are no phone menus. If we miss you during hours, you get a same-day return. After 5:00 p.m. ET, you get a return the next business day. Use the number on Contact so this listing stays current if the number changes.

Email: team@serheydavidson.com

Phone and address are on Contact.

Certificates of Insurance (COIs)

A certificate of insurance is evidence of coverage, not coverage itself. In NYC commercial work, certificates still decide whether a job starts on time.

For commercial accounts we already place, standard certificate requests are part of ongoing service when the Additional Insured, waiver, and primary/non-contributory language the holder needs are already on the policy and holder details are complete.

When wording, endorsements, or limits do not match the contract, the fix is coverage or endorsement work, not a prettier PDF. A certificate does not fix a Labor Law or Action Over exclusion. Wrong policy wording means a wrong certificate for the claim that matters. See the NYC contractor insurance guide.

Standard vs complex requests

Standard: A reissue when the policy already has the required endorsements and the holder details are complete. That work sits inside ongoing service for accounts we place.

Complex: New Additional Insured wording, carrier-approved endorsement changes, or a new market bind before the certificate can show the required terms. That is not the same clock as a standard reissue. Ask for current timing on the specific request rather than assuming a same-day promise.

Typical timelines

✓Hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. ET
✓Phone: Human pickup when we can; same-day return during hours if missed; next business day after 5:00 p.m. ET
✓Standard COIs: Part of ongoing service when endorsements already match
✓Complex endorsement, new Additional Insured wording, or new-market work: Ask for current timing on that file

Quote timing, endorsement timing, and bind timing are not the same as reprinting a certificate. Binding Labor Law-friendly terms is a market conversation. A standard COI reissue is an operations conversation. Email team@serheydavidson.com and Lacey will set expectations on the file.

What we do not do

We are not a national call-center service desk. Front-office quotes and projects go to Lacey, not a rotating junior queue after the sales call.

A certificate does not fix a Labor Law or Action Over exclusion. Wrong policy wording means a wrong certificate for the claim that matters.

We are not primarily a personal-lines household agency. Partner producers can bring commercial placements. Commercial servicing stays with Serhey.

Complex endorsements, new Additional Insured wording, and new-market binds take their own timing. Lacey will tell you what that looks like on your file.

Proof

Clients say things like this (also on the homepage):

Roman Heczko
“Lacey is very prompt, fast, professional, knowlegeable, with a great feeling at being serviced! The company's COI was written up in record time! Thankful..”

Park Slope Cleaning
“...when I call, a real person actually answers. If coverage gaps can cost you contracts, this is who you want watching your back. They are an extension of our team.”
Full review, including tagline and renewal-tracking lines, remains on the homepage.

FAQ

Where can I find an independent commercial insurance agent who works directly with clients instead of junior staff?

Serhey Davidson. Lacey Riger, Director, works directly with clients. Front-office quotes and projects go to Lacey. This is not a large corporate call center model.

Who handles my quote or project at Serhey Davidson?

Lacey Riger, Director. Front-office commercial work goes to her. She gathers the details with you, then works with her team and goes to market.

What are your hours and how fast do you return calls?

Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time. You always talk to a human. We try to pick up every time. Same-day return during hours if we miss you. Next business day after 5:00 p.m. ET. Phone listing: Contact.

How do I start a commercial quote?

Email team@serheydavidson.com with declarations pages, a short operations or building note, and any current certificate or rejection details. Lacey gathers the information and discusses it so we understand everything, then works with her team and goes to market.

Do you issue same-day COIs?

Standard certificate requests for commercial accounts are part of ongoing service when the policy already has the required endorsements. Complex endorsement or new-market work is a different path. Ask for current timing.

How is this different from a national broker?

Lacey owns front-office quotes and projects here. At national scale you often get layered account teams and call-center desks. Market access still matters; the day-to-day difference is who you talk to.

Can a personal-lines broker partner with you on commercial placements?

Yes. Partner producers can bring commercial risks here. Placement and servicing stay on Serhey's model, so the referred client gets the same front-office path.

Start a conversation

Email team@serheydavidson.com with declarations or one clear paragraph on the problem. That can be a rejected COI, a renewal, a new entity, a contractor program, or building coverage. Lacey Riger, Director, owns front-office quotes and projects.